What is the damage waiver?
The damage waiver is a coverage program that partially covers damage to an item by the renter.
How does it work?
If you purchased the damage waiver at time of rental, you are covered against all impact damage. The deductible for the cover is 5% of the rental items replacement value. For example, if you break a lens that costs $1000 and purchased the damage waiver, you will be responsible for a deductible of $50 plus applicable GST or HST. We then cover the rest of the repair costs. The deductible is ALWAYS cheaper than the repair.
What isn't covered by the damage waiver?
- Submersed water damage. If the rental item has been underwater, it cannot be repaired. The renter is reponsible for the entire replacement value of the item.
- Theft and loss. The lens must be returned to us, no matter how many pieces. The renter is reponsible for the replacement of a lost or stolen item.
- Lens caps, back caps, body caps, lens hoods, camera bags, camera straps, filters, and any other accessory sent with the principle rental item. It generally costs less than the 5% deductible to pay for replacements.
- Our damage insurance covers repair of a lens should it be damaged while in your possession. If this happens, you will be responsible only for paying only a deductible (5% of the lens' sales price). Without damage insurance you are responsible for the cost of repairing or replacing a damaged lens.
The damage waiver is void if a rental item is shipped back to us not in the packaging we shipped it to the renter in.
If you have any questions, feel free to contact us at 1.888.599.2271
Lens Rentals Canada